Privacy Policy

1. Introduction

Oniro Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase the Oniro Pro Shopify theme, use our web panel, or interact with our services.

This Privacy Policy applies to all information collected through our website, web panel, theme updater service, tutorials portal, and any related services provided by Oniro Pro.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us, including:

• Contact Information: Name, email address, billing address, phone number (if provided)
• Account Information: Username, password (encrypted), account preferences, web panel access credentials
• Payment Information: Payment method details (processed securely through our merchant of records; we do not store full credit card numbers)
• Shopify Store Information: Shopify store URL, store name, and related information you provide

2.2 Usage Data

We automatically collect information about how you use our services:

• Web Panel Activity: Login times, pages accessed, features used, download history
• Theme Download Data: When you download the Shopify theme, which version, download frequency
• Theme Updater Usage: When you use the theme updater service, files uploaded, update requests processed
• Tutorial Access: Which tutorials you access, progress through tutorials, time spent on tutorials
• Support Interactions: Support tickets, email communications, support history

2.3 Technical Data

We collect technical information automatically when you use our services:

• IP address and location data
• Browser type and version
• Device information (operating system, device type)
• Referral source (how you found our website)
• Pages visited and time spent on pages
• Click patterns and navigation paths

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information. See Section 6 for detailed information about our use of cookies.

3. How We Collect Information

3.1 Direct Collection

We collect information directly from you when you:

• Purchase Oniro Pro through our website
• Create or access your web panel account
• Download the Shopify theme from the web panel
• Use the theme updater service
• Access tutorials and documentation
• Contact us for support
• Subscribe to newsletters or communications

3.2 Automatic Collection

We automatically collect information through:

• Cookies and tracking technologies
• Server logs and analytics tools
• Web panel usage tracking
• Error reporting and performance monitoring

3.3 Third-Party Collection

We receive information from third parties, including:

• Merchant of Records: Payment processing information (transaction details, payment method type, billing information)
• Analytics Providers: Website usage statistics and analytics data
• Service Providers: Information from hosting providers and other service partners

4. Web Panel Account

4.1 Automatic Account Creation

When you purchase Oniro Pro, we automatically create a web panel account for you using the email address provided during purchase. This account gives you access to:

• Download the Oniro Pro Shopify theme
• Use the theme updater service (upload zip files, receive updated versions)
• Access tutorials and documentation
• Manage your account settings
• View your purchase history and license information

4.2 Account Information

Your web panel account stores:

• Account credentials (email, encrypted password)
• Purchase and license information
• Download history and activity logs
• Theme updater usage records
• Tutorial progress and access history
• Support ticket history

4.3 Theme Download Tracking

When you download the Shopify theme from the web panel, we log:

• Download timestamp
• Version downloaded
• IP address used for download
• Download frequency

4.4 Theme Updater Service

When you use the theme updater service to upload zip files and receive updated versions, we collect:

• Upload timestamps
• File metadata (size, type, version information)
• Update request history
• Processing logs and results

Note: We do not store the actual content of zip files uploaded to the theme updater. Files are processed and deleted after the update is complete.

4.5 Tutorial Access

When you access tutorials in the web panel, we track:

• Which tutorials you view
• Time spent on each tutorial
• Progress through tutorial content
• Completion status

5. How We Use Information

We use the information we collect for the following purposes:

5.1 Service Provision

• Process your purchase of Oniro Pro
• Create and manage your web panel account
• Provide access to download the Shopify theme
• Enable theme updater service functionality
• Deliver tutorials and documentation
• Provide email support and customer service
• Send important service-related communications

5.2 Service Improvement

• Analyze usage patterns to improve the Shopify theme
• Enhance web panel functionality and user experience
• Identify and fix technical issues
• Develop new features and services
• Optimize website and web panel performance

5.3 Communication

• Send transactional emails (purchase confirmations, account updates)
• Respond to support inquiries and requests
• Send important updates about Oniro Pro and services
• Provide notifications about theme updates and new features

5.4 Legal and Security

• Comply with legal obligations and regulations
• Enforce our Terms of Service and policies
• Protect against fraud, abuse, and security threats
• Investigate and prevent unauthorized access or use
• Resolve disputes and enforce agreements

5.5 Marketing (With Consent)

With your consent, we may use your information to send you marketing communications about Oniro Pro, new features, special offers, or related products. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for the website and web panel to function properly. These include session cookies for authentication, security cookies, and cookies that remember your preferences.
• Analytics Cookies: Help us understand how visitors use our website and web panel. These cookies collect information about page views, navigation patterns, and user interactions to improve our services.
• Functional Cookies: Remember your choices and preferences to provide enhanced, personalized features.

6.2 Third-Party Analytics

We may use third-party analytics services that use cookies and similar technologies to collect and analyze information about your use of our services. These services help us understand user behavior and improve our website and web panel.

6.3 Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, if you disable cookies, some features of our website and web panel may not function properly.

Essential cookies cannot be disabled as they are necessary for the basic functionality of our services.

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

7.1 Merchant of Records

We share payment and transaction information with our merchant of records (payment processor) to process your one-time payment for Oniro Pro. The merchant of records handles payment processing securely and in accordance with their own privacy policies and industry standards.

7.2 Service Providers

We may share information with trusted service providers who assist us in operating our website, web panel, and services, including:

• Hosting providers
• Email service providers
• Analytics providers
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

7.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate fraud or security issues
• Respond to government requests

7.4 Business Transfers

If Oniro Pro is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure hosting infrastructure

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining reasonable security practices.

You are responsible for maintaining the confidentiality of your web panel account credentials. Please notify us immediately if you suspect any unauthorized access to your account.

9. Data Retention

9.1 Active Accounts

We retain your personal information for as long as your web panel account is active and for as long as necessary to provide you with Oniro Pro services, including lifetime updates and support.

9.2 After Account Closure

If you close your account or request account deletion, we will retain your personal information for 30 days after account closure for record-keeping and legal compliance purposes. After this 30-day period, we will delete or anonymize your personal information, except where we are required by law to retain certain information (such as financial records, which may be retained for up to 7 years).

9.3 After Refund

If you receive a refund for your purchase of Oniro Pro, we will retain your account data for 30 days after the refund is processed. After this period, your personal information will be deleted in accordance with this Privacy Policy, except where legal retention requirements apply.

9.4 Legal Requirements

We may retain certain information for longer periods if required by law, such as financial transaction records, tax information, or information related to legal disputes or investigations.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

10.1 Access Rights

You have the right to request access to the personal information we hold about you, including information stored in your web panel account, download history, theme updater usage, and tutorial access records.

10.2 Correction Rights

You have the right to request correction of inaccurate or incomplete personal information. You can update much of your information directly through your web panel account settings.

10.3 Deletion Rights

You have the right to request deletion of your personal information, subject to legal retention requirements. If you request deletion, we will delete your information in accordance with our data retention policy (see Section 9).

10.4 Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format.

10.5 Opt-Out Rights

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Updating your preferences in your web panel account
• Contacting us directly at hi@oniropro.com

10.6 Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website and web panel.

10.7 Exercising Your Rights

To exercise any of these rights, please contact us at hi@oniropro.com. We will respond to your request within 30 days, or as required by applicable law.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we take steps to ensure that your information receives adequate protection, including:

• Using standard contractual clauses approved by data protection authorities
• Ensuring service providers comply with applicable data protection laws
• Implementing appropriate security measures

By using our services, you consent to the transfer of your information to countries outside your country of residence.

12. Children's Privacy

Oniro Pro services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child under 18, please contact us immediately at hi@oniropro.com.

13. Third-Party Services

13.1 Merchant of Records

Payment processing for Oniro Pro is handled by our merchant of records. When you make a purchase, your payment information is processed by the merchant of records in accordance with their privacy policy and security standards. We do not store your full credit card information.

13.2 Shopify Platform

Oniro Pro is designed for use with the Shopify platform. When you install and use the Shopify theme on your Shopify store, you are also subject to Shopify's privacy policy and terms of service. We are not responsible for Shopify's data practices.

13.3 Links to Third-Party Websites

Our website and web panel may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

14. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending an email notification to registered users (for significant changes)

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the modified policy. If you do not agree with the changes, you should stop using our services and may request deletion of your account.

It is your responsibility to review this Privacy Policy periodically for any changes.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data subject requests under GDPR, CCPA, or other privacy laws, please include "Data Subject Request" in your email subject line and specify which right you wish to exercise.

16. Related Policies

This Privacy Policy should be read in conjunction with our Terms of Service and Refund Policy. These documents together govern your relationship with Oniro Pro and your use of our services.