Refund Policy

1. Introduction

This Refund Policy ("Policy") outlines the terms and conditions under which Oniro Pro ("we," "us," or "our") provides refunds for purchases of the Oniro Pro Shopify theme. This Policy is part of our Terms of Service and should be read in conjunction with those terms.

We are committed to customer satisfaction and offer a 30-day money-back guarantee for all purchases of Oniro Pro. This Policy explains how refunds work, when you are eligible, and what happens to your access and data after a refund.

By purchasing Oniro Pro, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Eligibility for Refunds

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all purchases of Oniro Pro. You may request a full refund within 30 days of your original purchase date, regardless of the reason.

2.2 Refund Eligibility Conditions

To be eligible for a refund, you must:

• Submit your refund request within 30 days of the original purchase date
• Provide your purchase details (order number, email address, or transaction ID)
• Not have violated our Terms of Service
• Not have engaged in fraudulent activity or abuse of our services

2.3 What Qualifies for Refund

Refunds are available for any reason, including but not limited to:

• Dissatisfaction with the Shopify theme
• Technical compatibility issues
• Change of mind
• Inability to use the Shopify theme as intended
• Any other reason within the 30-day period

No explanation is required for refund requests made within the 30-day guarantee period.

3. Refund Process

3.1 How to Request a Refund

To request a refund, please contact us via email at hi@oniropro.com. Please include the following information in your refund request:

• Your full name
• Email address used for purchase
• Order number or transaction ID
• Date of purchase
• Reason for refund (optional)

3.2 Refund Request Processing

Once we receive your refund request, we will:

• Verify your purchase and eligibility within 1-2 business days
• Confirm receipt of your refund request via email
• Process the refund if you meet the eligibility criteria
• Notify you once the refund has been processed

We aim to respond to all refund requests within 24-48 hours during business days.

4. Refund Processing

4.1 Processing Timeline

Once your refund is approved, we will process it immediately. The refund will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Other payment methods: 5-10 business days

4.2 Refund Amount

Refunds will be issued for the full amount of your one-time payment for Oniro Pro, including any applicable taxes that were charged at the time of purchase.

4.3 Currency and Fees

Refunds will be processed in the same currency as your original purchase. We do not charge any processing fees for refunds. However, your payment provider or bank may apply currency conversion fees or other charges, for which we are not responsible.

If your original payment was processed through a merchant of records, the refund will be processed through the same merchant of records system.

5. Web Panel Access After Refund

5.1 Immediate Access Termination

Upon approval and processing of your refund, your access to the Oniro Pro web panel will be immediately terminated. This includes:

• Access to download the Shopify theme
• Access to the theme updater service
• Access to tutorials and documentation
• All web panel account features

5.2 Account Closure

Your web panel account will be closed, and you will no longer be able to log in or access any services associated with Oniro Pro.

5.3 Data Retention

After your refund is processed, we will retain your account data for 30 days for record-keeping and legal compliance purposes. After this 30-day period, your personal data will be deleted in accordance with our Privacy Policy, except where we are required by law to retain certain information.

5.4 Removal of Shopify Theme

You are required to remove the Oniro Pro Shopify theme from your Shopify store upon receiving a refund. Continued use of the Shopify theme after a refund constitutes a violation of our Terms of Service and may result in legal action.

6. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Purchases made more than 30 days ago (outside the guarantee period)
• Violations of our Terms of Service, including but not limited to:
  • Using one license on multiple Shopify stores
  • Reselling or redistributing Oniro Pro
  • Reverse engineering or unauthorized modification
• Fraudulent activity, chargebacks, or payment disputes initiated in bad faith
• Abuse of the refund policy (repeated refund requests for the same or similar purchases)

If you have violated our Terms of Service, we reserve the right to deny your refund request and may take additional action as permitted by law.

7. Partial Refunds

Generally, we do not offer partial refunds for Oniro Pro purchases. However, in exceptional circumstances, such as:

• Technical issues that prevent partial functionality
• Billing errors on our part
• Special circumstances approved by our support team

We may consider partial refunds on a case-by-case basis. If you purchased multiple licenses and wish to refund only some of them, please contact us to discuss your specific situation.

Each license purchase is treated as a separate transaction, and refunds will be processed per license if you have multiple purchases.

8. Refund Exceptions

8.1 Technical Issues

If you experience technical issues with Oniro Pro, we encourage you to contact our support team first. Many technical issues can be resolved through support, and we are committed to helping you successfully use the Shopify theme. However, if technical issues cannot be resolved and prevent you from using Oniro Pro as intended, you are eligible for a refund within the 30-day period.

8.2 Special Circumstances

We understand that exceptional circumstances may arise. If you have a situation that falls outside the standard refund policy but believe you have a valid reason for a refund, please contact us at hi@oniropro.com. We will review your request on a case-by-case basis and work with you to find a fair resolution.

9. Contact for Refunds

For all refund requests and inquiries, please contact us:

We aim to respond to all refund requests within 24-48 hours during business days (Monday through Friday, excluding holidays). Please allow additional time for responses during weekends and holidays.

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify you of any material changes by posting the updated Policy on our website and updating the "Last Updated" date at the top of this page.

Changes to this Policy will apply to purchases made after the effective date of the changes. The refund policy in effect at the time of your purchase will apply to your purchase, regardless of any subsequent changes.

It is your responsibility to review this Refund Policy periodically for any changes.

11. Related Policies

This Refund Policy should be read in conjunction with our Terms of Service and Privacy Policy. These documents together govern your relationship with Oniro Pro and your use of the Shopify theme.